Last updated: April 14, 2026

If you have any questions regarding your order, shipping, returns, refunds, or general customer support, you can contact us using the details below.

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1. BUSINESS INFORMATION

 

Studio Velora
Operated by Verseux Titouan, trading as 27 Agency

Address:
23 rue des tournesols
31170 Tournefeuille
France

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2. CUSTOMER SUPPORT

 

Email: support@bystudiovelora.com

We currently handle customer support by email only.

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3. WEBSITE

 

Website: bystudiovelora.com

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4. SUPPORT REQUESTS

 

You may contact us for questions related to:

• orders and order status;
• shipping and delivery;
• returns and refunds;
• damaged, defective, or incorrect items;
• product-related questions;
• general customer support.

To help us assist you more efficiently, please include your full name and order number when contacting us about an order.

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5. RESPONSE TIMES

 

We aim to respond to customer inquiries as soon as reasonably possible.

Response times may vary depending on order volume, weekends, public holidays, or the complexity of your request.

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6. LEGAL OPERATOR

 

This website is operated by:

Verseux Titouan
Trading as 27 Agency
23 rue des tournesols
31170 Tournefeuille
France

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7. CONTACT US

 

For any support request, please contact:

Studio Velora
Email: support@bystudiovelora.com
Website: bystudiovelora.com