Shipping policy

 

Last updated: April 14, 2026

This Shipping Policy applies to purchases made from bystudiovelora.com, operated by Verseux Titouan, trading as 27 Agency ("Studio Velora", "we", "us", or "our").

If you have any questions regarding shipping, tracking, delays, or delivery issues, please contact us at:

Email: support@bystudiovelora.com

1. SHIPPING DESTINATION

 

We currently ship to the United Kingdom.

If we expand shipping to additional countries in the future, this Shipping Policy may be updated accordingly.

2. ORDER PROCESSING TIME

 

Orders are typically processed within 1 to 2 business days after payment is successfully received.

Please note:

  • business days do not include weekends or public holidays;
  • processing time is separate from shipping time;
  • orders may occasionally require additional review for verification, stock confirmation, or operational reasons.

If we are unable to process your order within a reasonable period, we may contact you with an update.

3. ESTIMATED DELIVERY TIME

 

Estimated delivery time for orders shipped to the United Kingdom is typically 5 to 8 business days after dispatch.

Please note that delivery times are estimates only and are not guaranteed unless expressly stated otherwise.

Delivery times may be affected by:

  • high order volume;
  • carrier delays;
  • customs or import procedures where applicable;
  • weather events;
  • public holidays;
  • force majeure events;
  • other circumstances beyond our reasonable control.

4. SHIPPING CONFIRMATION AND TRACKING

 

Once your order has been shipped, you may receive a shipping confirmation email containing tracking information, where available.

Please note:

  • tracking updates may take some time to appear after dispatch;
  • carrier scans may not update in real time;
  • in some cases, multiple shipments or separate tracking events may apply.

It is the customer’s responsibility to monitor tracking updates after dispatch.

5. SHIPPING ADDRESS ACCURACY

 

It is your responsibility to ensure that your shipping address is complete and accurate at the time of purchase.

Please check your address carefully before placing your order.

If you notice an error after placing your order, contact us immediately at support@bystudiovelora.com.

While we will try to assist where possible, we cannot guarantee that address changes can be made once an order has been submitted or entered processing.

We are not responsible for delays, failed delivery, or additional costs caused by incorrect, incomplete, or undeliverable shipping information provided by the customer.

6. SHIPPING FEES

 

Shipping fees, if applicable, will be displayed at checkout before you complete your order.

From time to time, we may offer:

  • free shipping promotions;
  • reduced shipping offers;
  • country-specific shipping rates;
  • minimum-order shipping incentives.

Any such offer will apply only under the conditions clearly stated at the time of purchase.

7. DELIVERY ESTIMATES AND DELAYS

 

We aim to deliver orders within the estimated timeframe shown on our website, at checkout, or in your order confirmation.

However, all delivery windows are estimates unless we expressly state otherwise.

If a delay occurs, we may:

  • update the estimated delivery timeframe;
  • provide revised shipping or tracking information;
  • offer support where appropriate;
  • provide a refund or other remedy where required by applicable law.

Where required by law, if an order cannot be shipped within the timeframe communicated to the customer, the customer may be entitled to cancel the order and receive a refund.

8. LATE OR DELAYED DELIVERIES

 

If your order has not arrived within the estimated delivery window, please first:

  • check the tracking link provided;
  • confirm that the shipping address entered at checkout is correct;
  • check with household members, neighbors, reception, or other persons who may have accepted the parcel;
  • allow a short additional period in case of final-mile delay.

If your parcel still has not arrived, contact us at support@bystudiovelora.com and include:

  • your order number;
  • your full name;
  • the shipping address used;
  • any relevant tracking details.

We will review the situation and provide support as appropriate.

9. LOST PACKAGES

 

If a parcel appears to be lost in transit, please contact us as soon as possible.

We may first need to:

  • confirm the parcel status with the carrier;
  • verify the shipping address;
  • allow a reasonable investigation period;
  • request supporting information from you.

Where a parcel is confirmed lost in transit, we may, depending on the circumstances:

  • send a replacement;
  • issue a refund;
  • provide another appropriate solution.

We reserve the right to determine the appropriate remedy after reviewing the shipping status and available evidence.

10. PARCELS MARKED AS DELIVERED

 

If tracking shows that a parcel has been delivered, but you cannot locate it, please contact us.

Before a claim can be reviewed, we may ask you to:

  • confirm the delivery address;
  • check with neighbors, household members, concierge, or building reception;
  • wait a short additional period in case of premature delivery scan;
  • provide any other relevant information.

Where tracking confirms delivery to the address provided at checkout, we do not automatically guarantee a refund or replacement. However, we will review each case in good faith and assess whether further action is appropriate.

11. FAILED DELIVERY, REFUSED PARCELS, AND RETURNED SHIPMENTS

 

If a parcel is returned because:

  • the customer provided an incorrect or incomplete address;
  • delivery was refused;
  • the parcel was unclaimed;
  • the customer failed to cooperate with delivery requirements;
  • the parcel could not be delivered for reasons attributable to the customer,

we may, to the extent permitted by applicable law:

  • deduct non-recoverable shipping and handling costs from any refund;
  • require payment of a new shipping fee before reshipment;
  • treat the order as cancelled once the parcel is returned or confirmed undeliverable.

12. MULTIPLE SHIPMENTS

 

In some cases, an order may be shipped in separate parcels.

If this happens:

  • you may receive separate tracking updates;
  • items may arrive on different dates;
  • delivery timing may vary between parcels.

We are not liable for minor differences in arrival timing between separately shipped items.

13. CUSTOMS, IMPORTS, AND LOCAL REQUIREMENTS

 

If customs, import checks, or local delivery procedures apply, delivery may take longer than originally estimated.

Customers are responsible for complying with any local requirements connected to receipt of the parcel, where applicable.

If a parcel is delayed, held, or returned because the customer failed to cooperate with local procedures or provide requested information, we may treat this as a delivery issue attributable to the customer.

14. RISK OF LOSS AND TRANSFER OF RESPONSIBILITY

 

Risk in the goods passes to the customer upon delivery to the address provided at checkout, subject to any mandatory rights provided by applicable consumer law.

Nothing in this section limits any statutory rights you may have if goods are lost, damaged, not delivered, or delivered incorrectly.

15. ORDER CANCELLATION BEFORE SHIPMENT

 

If you wish to cancel an order, please contact us as soon as possible.

If the order has not yet been processed or dispatched, we may be able to cancel it and issue a full refund.

If the order has already entered processing or has been shipped, cancellation may no longer be possible and the matter will instead be handled under our Return & Refund Policy.

16. INCORRECT, DAMAGED, OR MISSING ITEMS

 

If you receive:

  • the wrong item;
  • a damaged item;
  • an incomplete order;

please contact us at support@bystudiovelora.com within a reasonable time after delivery.

Please include:

  • your order number;
  • a description of the issue;
  • clear photos where relevant.

We will review the issue and determine the appropriate resolution, which may include replacement, refund, partial refund, or another suitable remedy.

17. LOCAL CONSUMER RIGHTS

 

Nothing in this Shipping Policy limits any mandatory rights you may have under applicable consumer protection laws.

Where local law requires a remedy for non-delivery, delayed delivery, or failure to ship within the stated timeframe, those rights will continue to apply.

18. CONTACT

 

Studio Velora
Operated by Verseux Titouan, trading as 27 Agency
23 rue des tournesols
31170 Tournefeuille
France

Email: support@bystudiovelora.com
Website: bystudiovelora.com