Terms of service

 

Last updated: April 14, 2026

Welcome to bystudiovelora.com. These Conditions of Service ("Terms") govern your access to and use of this website and any related services provided by Studio Velora, operated by Verseux Titouan, trading as 27 Agency ("Studio Velora", "we", "us", or "our").

By accessing, browsing, or using this website, you agree to be bound by these Terms. If you do not agree to these Terms, you must not use this website.

These Terms apply to all visitors, users, and others who access or use the website.

1. WEBSITE OPERATOR

 

This website is operated by:

Studio Velora
Operated by Verseux Titouan, trading as 27 Agency
23 rue des tournesols
31170 Tournefeuille
France

Email: support@bystudiovelora.com
Website: bystudiovelora.com

2. SCOPE OF THESE TERMS

 

These Terms govern your use of our website, its content, and related services.

If you purchase products from us, your purchase may also be subject to additional policies and legal terms, including our:

  • Return & Refund Policy;
  • Privacy Policy;
  • Shipping Policy;
  • Terms of Sale;
  • any other policies referenced on our website.

If there is any conflict between these Terms and mandatory consumer protection laws applicable to you, those mandatory laws will prevail.

3. ELIGIBILITY TO USE THE WEBSITE

 

By using this website, you confirm that:

  • you have the legal capacity to enter into binding agreements under applicable law;
  • you will use the website only for lawful purposes;
  • any information you provide to us is accurate and not misleading.

If you use this website on behalf of another person or entity, you confirm that you are authorized to accept these Terms on their behalf.

4. ACCEPTABLE USE

 

You agree not to use this website:

  • for any unlawful, fraudulent, abusive, or misleading purpose;
  • to violate any applicable law, regulation, or third-party right;
  • to interfere with or disrupt the security, operation, or integrity of the website;
  • to transmit malware, viruses, malicious code, or harmful material;
  • to scrape, copy, reproduce, or exploit website content without authorization;
  • to attempt unauthorized access to the website, servers, systems, or data;
  • to use the website in a way that could damage our business, reputation, or customers.

We reserve the right to suspend, restrict, or terminate access to the website if we believe these Terms have been violated.

5. PRODUCT AND WEBSITE INFORMATION

 

We aim to ensure that all information on this website is accurate, current, and presented in good faith.

However:

  • product descriptions, images, availability, and pricing may change at any time;
  • product colors and appearance may vary depending on screens, lighting, or display settings;
  • some information may occasionally contain typographical errors, inaccuracies, or omissions.

We reserve the right to correct errors, update information, or modify content at any time without prior notice, to the extent permitted by law.

Nothing on this website should be understood as a guarantee that all content is always complete, accurate, or uninterrupted.

6. ORDERS AND AVAILABILITY

 

Placing an order through the website does not automatically guarantee acceptance of that order.

We reserve the right, to the extent permitted by law, to refuse, cancel, or limit any order, including where:

  • a product is unavailable;
  • pricing or product information was incorrect;
  • we suspect fraud, abuse, or unauthorized activity;
  • we are unable to fulfill the order for operational reasons.

If we cancel an order after payment has been made, we will issue an appropriate refund in accordance with applicable law and our Refund Policy.

For customers in the United Kingdom, online sales information must include clear cancellation information, including the 14-day right to cancel for eligible distance purchases.

7. SHIPPING AND DELIVERY INFORMATION

 

Any delivery times displayed on the website are estimates unless expressly stated otherwise.

We aim to dispatch and deliver orders within the timeframes communicated on the website or at checkout. However, delivery times may vary due to operational, carrier, customs, seasonal, or other factors beyond our reasonable control.

For U.S.-related orders, advertised shipping timeframes must have a reasonable basis, and if an order cannot be shipped within the promised time, delay notice and consent or refund rules may apply.

Please refer to our Shipping Policy for more details.

8. PRICES, PAYMENTS, AND BILLING INFORMATION

 

All prices displayed on the website are subject to change without notice, to the extent permitted by law.

You agree to provide current, complete, and accurate purchase and billing information for all orders made through the website.

We reserve the right to refuse or cancel transactions where payment is declined, unauthorized, suspected to be fraudulent, or otherwise non-compliant with these Terms.

Payment processing may be handled by third-party providers, including Shop Pay and other checkout partners. We do not store full payment card details ourselves unless expressly stated.

9. INTELLECTUAL PROPERTY

 

All content on this website, including but not limited to:

  • text;
  • logos;
  • branding;
  • product names;
  • graphics;
  • images;
  • layout;
  • design elements;
  • icons;
  • videos;
  • website structure;
  • downloadable materials,

is owned by us, licensed to us, or otherwise used with permission, and is protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, modify, republish, sell, exploit, or use any website content without our prior written permission, except where such use is expressly permitted by law.

10. USER SUBMISSIONS

 

If you send us any content, including reviews, testimonials, messages, photos, suggestions, feedback, or other materials, you confirm that:

  • you have the right to send that content;
  • your content does not infringe the rights of any third party;
  • your content is not unlawful, defamatory, abusive, misleading, or harmful.

By sending content to us, you grant us a non-exclusive, worldwide, royalty-free right to use, reproduce, adapt, publish, display, and share that content for customer service, website, social media, advertising, and promotional purposes, unless otherwise prohibited by law or agreed otherwise.

If you do not want us to use specific content publicly, please do not submit it for promotional use unless we have clearly agreed otherwise.

11. THIRD-PARTY TOOLS, SERVICES, AND LINKS

 

Our website may include access to third-party services, platforms, tools, plugins, payment providers, advertising services, or links to external websites.

We are not responsible for:

  • the availability of third-party websites or services;
  • their content, terms, or privacy practices;
  • any loss or damage arising from your use of third-party services.

Your use of third-party services may be subject to their own terms and policies.

12. PRIVACY AND DATA PROTECTION

 

Your use of the website is also subject to our Privacy Policy.

Where required by applicable law, including in the European Union and the United Kingdom, non-essential cookies and similar technologies must only be used after valid consent.

By using the website, you acknowledge that your personal information may be collected and processed as described in our Privacy Policy.

13. DISCLAIMER OF WARRANTIES

 

To the fullest extent permitted by law, this website and its content are provided on an "as is" and "as available" basis.

We do not guarantee that:

  • the website will always be available, secure, or error-free;
  • the website will be free from interruptions, delays, or technical issues;
  • defects will always be corrected immediately;
  • the website will be compatible with every device, browser, or system;
  • all information will always be complete, current, or free from error.

Nothing in these Terms excludes any warranty or legal guarantee that cannot lawfully be excluded under applicable consumer law.

14. LIMITATION OF LIABILITY

 

To the fullest extent permitted by applicable law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, loss of data, loss of business opportunity, or business interruption, arising out of or related to your use of the website.

Nothing in these Terms excludes or limits liability where such exclusion or limitation would be unlawful, including liability for fraud, gross negligence where not excludable, death or personal injury caused by negligence where applicable, or violation of mandatory consumer rights.

If liability cannot be excluded, it will be limited to the minimum extent permitted by law.

15. INDEMNITY

 

To the extent permitted by law, you agree to indemnify, defend, and hold harmless Studio Velora, Verseux Titouan, 27 Agency, and their affiliates, service providers, and representatives from and against claims, liabilities, damages, losses, and expenses arising out of:

  • your breach of these Terms;
  • your misuse of the website;
  • your violation of applicable law;
  • your infringement of any third-party rights.

This clause does not apply where prohibited by mandatory consumer law.

16. SUSPENSION AND TERMINATION

 

We may suspend or terminate your access to the website at any time, with or without notice, where reasonably necessary, including if:

  • you violate these Terms;
  • we suspect unlawful or fraudulent activity;
  • continued access may harm our website, business, or users;
  • we are required to do so for legal or operational reasons.

Termination does not affect any rights or obligations that arose before termination.

17. CHANGES TO THESE TERMS

 

We may update these Terms from time to time for legal, technical, business, or operational reasons.

When we do, we will revise the "Last updated" date at the top of this page.

Your continued use of the website after updated Terms become effective means you accept the revised Terms, to the extent permitted by law.

18. GOVERNING LAW

 

These Terms shall be governed by and construed in accordance with the laws of France, unless mandatory consumer protection laws in your country of residence require otherwise.

If you are a consumer, you may also benefit from mandatory legal protections under the laws of your country of residence.

19. SEVERABILITY

 

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision shall be enforced to the maximum extent permitted by law, and the remainder of these Terms shall remain in full force and effect.

20. NO WAIVER

 

If we do not enforce any provision of these Terms, that will not constitute a waiver of our right to enforce that provision or any other provision later.

21. ENTIRE AGREEMENT

 

These Terms, together with any policies or legal notices referenced on the website, constitute the entire agreement between you and us regarding your use of the website, except where separate contractual terms apply to a purchase.

22. CONTACT US

 

If you have any questions about these Conditions of Service, you can contact us at:

Studio Velora
Operated by Verseux Titouan, trading as 27 Agency
23 rue des tournesols
31170 Tournefeuille
France

Email: support@bystudiovelora.com
Website: bystudiovelora.com