Privacy policy

Last updated: April 14, 2026

This Privacy Policy explains how Studio Velora, operated by Verseux Titouan, trading as 27 Agency ("we", "us", or "our"), collects, uses, shares, and protects your personal information when you visit or make a purchase from bystudiovelora.com.

By using our website, placing an order, or contacting us, you acknowledge that your personal information may be processed as described in this Privacy Policy.

1. WHO WE ARE

Studio Velora
Operated by Verseux Titouan, trading as 27 Agency
23 rue des tournesols
31170 Tournefeuille
France

Email: support@bystudiovelora.com
Website: bystudiovelora.com

For the purposes of applicable data protection laws, we act as the controller of your personal information unless otherwise stated.

2. WHAT INFORMATION WE COLLECT

We may collect the following categories of personal information:

2.1 Information you provide directly

When you place an order, contact us, or subscribe to our emails, we may collect:

your name;
billing address;
shipping address;
email address;
phone number, if provided;
order details;
payment-related information necessary to process your purchase;
any information you include in your messages to us.

2.2 Information collected automatically

When you visit our website, we may automatically collect certain technical and usage information, including:

IP address;
browser type and version;
device type;
time zone;
pages viewed;
referring website or source;
browsing actions and interactions on our site;
cookie identifiers and similar tracking information.

2.3 Information from third parties

We may receive information from service providers and partners, including:

Shopify, which powers our store;
Shop Pay and payment service providers involved in checkout;
analytics and advertising partners, including Meta and TikTok, where enabled;
email service providers used for marketing or order-related communications.

3. HOW WE USE YOUR INFORMATION

We may use your personal information to:

3.1 Provide our products and services

process and fulfill your orders;
send order confirmations, shipping updates, and service messages;
provide customer support;
handle returns, refunds, and complaints.

3.2 Operate and improve our website

maintain, secure, and optimize our website;
understand how visitors use our site;
improve site performance, usability, and customer experience;
prevent fraud, abuse, and unauthorized activity.

3.3 Send marketing communications

send you promotional emails where permitted by law;
measure the performance of our email campaigns;
personalize marketing content and offers.

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in the email or by contacting us.

3.4 Advertising and audience measurement

Where permitted and, when required, based on your consent, we may use cookies, pixels, and similar technologies to:

measure the performance of our ads;
understand visitor activity after ad clicks;
show relevant ads on third-party platforms;
build audiences for marketing campaigns.

4. OUR LEGAL BASES FOR PROCESSING

Where the GDPR, UK GDPR, or similar laws apply, we rely on one or more of the following legal bases:

4.1 Contract

We process your information where necessary to perform a contract with you, including:

processing payments;
delivering orders;
communicating with you about your order;
handling returns and refunds.

4.2 Legitimate interests

We may process your information where necessary for our legitimate interests, provided those interests are not overridden by your rights and freedoms. This may include:

running and improving our business;
fraud prevention and security;
customer service;
limited business analytics;
defending legal claims.

4.3 Consent

We rely on your consent where required by law, including for certain marketing activities and certain non-essential cookies or tracking technologies.

You may withdraw your consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before that withdrawal.

4.4 Legal obligation

We may process your information where necessary to comply with legal or regulatory obligations.

5. COOKIES, PIXELS, AND SIMILAR TECHNOLOGIES

We use cookies and similar technologies on our website.

5.1 What they may be used for

These technologies may help us:

keep the website functioning properly;
remember certain preferences;
understand traffic and user behavior;
measure sales and website performance;
support advertising and retargeting activities.

5.2 Types of technologies we may use

We may use:

essential cookies;
analytics cookies;
advertising or marketing cookies;
pixels and similar tracking tools from partners such as Meta and TikTok.

5.3 Your choices

Where required by law, non-essential cookies and similar technologies will only be used after your consent.

You can also manage cookies through your browser settings. Please note that disabling certain cookies may affect website functionality.

6. EMAIL MARKETING

If you subscribe to our newsletter or otherwise consent to receive marketing communications, we may send you promotional emails about our products, launches, offers, or updates.

We do not currently offer SMS marketing.

You can opt out of marketing emails at any time by:

clicking the unsubscribe link in any marketing email; or
contacting us at support@bystudiovelora.com.

Even if you opt out of marketing emails, we may still send you non-promotional messages related to your orders or customer support requests.

7. HOW WE SHARE YOUR INFORMATION

We may share your personal information with trusted third parties where necessary to operate our business, including:

7.1 Service providers

We may share information with service providers that help us operate our store and business, such as:

website hosting and e-commerce infrastructure providers;
payment processors;
email service providers;
analytics providers;
advertising platforms;
fraud prevention and security providers;
logistics, shipping, and order management partners.

7.2 Legal and compliance reasons

We may disclose information if required to do so by law, court order, legal process, or regulatory request, or where necessary to protect our rights, property, customers, or business.

7.3 Business transfers

If our business is sold, merged, reorganized, or otherwise transferred, your information may be disclosed as part of that transaction, subject to applicable law.

8. INTERNATIONAL DATA TRANSFERS

Because some of our service providers operate internationally, your personal information may be processed in countries outside your country of residence, including outside the European Economic Area and the United Kingdom.

Where required by applicable law, we take reasonable steps to ensure that appropriate safeguards are in place for such transfers, including contractual safeguards or other recognized legal mechanisms.

9. HOW LONG WE KEEP YOUR INFORMATION

We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

fulfill orders and provide customer service;
comply with legal, tax, accounting, and regulatory obligations;
resolve disputes;
enforce our agreements;
maintain business records;
prevent fraud and misuse.

Retention periods may vary depending on the type of information and the reason it was collected.

10. YOUR PRIVACY RIGHTS

Depending on where you live, you may have certain rights regarding your personal information.

10.1 Rights under GDPR / UK GDPR and similar laws

If you are in the European Union, France, the United Kingdom, or another jurisdiction with similar rights, you may have the right to:

access your personal information;
request correction of inaccurate information;
request deletion of your information;
request restriction of processing;
object to certain processing;
withdraw consent where processing is based on consent;
request portability of certain information;
lodge a complaint with a data protection authority.

10.2 Exercising your rights

To exercise your rights, please contact us at:

support@bystudiovelora.com

We may need to verify your identity before responding to your request.

11. CALIFORNIA AND U.S. STATE PRIVACY NOTICE

This section applies to residents of California and other U.S. states to the extent applicable law applies to us.

11.1 Categories of personal information we may collect

We may collect categories such as:

identifiers, such as name, email address, postal address, IP address;
commercial information, such as order history;
internet or network activity information, such as browsing behavior on our site;
communications you send to us;
inferences derived from browsing or purchasing activity for marketing and site optimization purposes.

11.2 Sale or sharing

We do not sell personal information for monetary payment.

However, depending on applicable U.S. state privacy law, the use of certain advertising or analytics technologies may be considered a "sale", "sharing", or targeted advertising.

11.3 Your possible rights

Where applicable, you may have the right to:

know what personal information we collect, use, disclose, or share;
request deletion of your personal information;
request correction of inaccurate information;
opt out of certain sales, sharing, or targeted advertising;
limit the use of sensitive personal information, where applicable;
not be discriminated against for exercising your rights.

To make a request, contact us at:

support@bystudiovelora.com

If specific U.S. state laws apply to us in the future, we may update this Policy and provide any additional notices required by law.

12. CHILDREN'S PRIVACY

Our website and products are not directed to children.

We do not knowingly collect personal information from children under the age required by applicable law for consent. If you believe a child has provided personal information to us, please contact us and we will take appropriate steps to review and delete the information where necessary.

13. THIRD-PARTY LINKS AND SERVICES

Our website may contain links to third-party websites, services, or platforms. We are not responsible for the privacy practices of those third parties.

We encourage you to review their privacy policies before providing any personal information to them.

14. DATA SECURITY

We take reasonable technical and organizational measures designed to protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmission over the Internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

15. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect legal, operational, or business changes.

When we do, we will update the "Last updated" date at the top of this page. Your continued use of the website after any changes become effective means you acknowledge the updated Privacy Policy, to the extent permitted by law.

16. CONTACT US

If you have any questions about this Privacy Policy or how we handle your personal information, you can contact us at: