Terms of sale

 

Last updated: April 14, 2026

These Terms of Sale ("Terms of Sale") govern the sale of products purchased through bystudiovelora.com, operated by Verseux Titouan, trading as 27 Agency under the brand Studio Velora ("Studio Velora", "we", "us", or "our").

By placing an order on this website, you agree to be bound by these Terms of Sale.

These Terms of Sale apply only to purchases made by consumers through our website. Nothing in these Terms of Sale limits any mandatory consumer rights that apply under the laws of your country or state of residence.

1. SELLER INFORMATION

 

Studio Velora
Operated by Verseux Titouan, trading as 27 Agency
23 rue des tournesols
31170 Tournefeuille
France

Email: support@bystudiovelora.com
Website: bystudiovelora.com
SIREN: 999 804 230
VAT: VAT not applicable

2. SCOPE

 

These Terms of Sale apply to the sale of products offered for purchase on bystudiovelora.com.

By placing an order, you confirm that:

  • you are legally capable of entering into a binding contract;
  • you are purchasing as a consumer unless clearly stated otherwise;
  • the information you provide is accurate, complete, and up to date.

These Terms of Sale should be read together with our:

  • Return & Refund Policy;
  • Shipping Policy;
  • Privacy Policy;
  • Conditions of Service;
  • Legal Notice.

If there is any conflict between these Terms of Sale and mandatory consumer protection law applicable to you, the mandatory law will prevail.

3. PRODUCTS

 

We sell press-on nails and related accessories.

Product descriptions, images, and pricing are displayed on our website for informational purposes. We make reasonable efforts to ensure that product information is accurate and up to date.

However:

  • product images are illustrative and may vary slightly depending on lighting, screen settings, or display conditions;
  • packaging, labeling, and presentation may vary from time to time;
  • minor differences that do not affect the essential characteristics of the product may occur.

We reserve the right to update, modify, discontinue, or replace products at any time, to the extent permitted by law.

4. PRODUCT AVAILABILITY

 

All orders are subject to product availability.

Placing an item in your cart does not reserve it. An order is only accepted once we confirm it.

If a product becomes unavailable after your order is placed, we may:

  • cancel the order in whole or in part;
  • contact you to offer an alternative solution;
  • issue a refund for the unavailable item(s), where applicable.

5. ORDER PROCESS

 

To place an order, you must:

  1. select the product(s) you wish to purchase;
  2. provide your billing and delivery information;
  3. review your order details;
  4. complete payment through the available checkout process.

Once your order is placed, you will receive an order confirmation email. This confirmation acknowledges receipt of your order but does not necessarily mean the order has been fully accepted for shipment.

We reserve the right to refuse, cancel, or limit any order, to the extent permitted by law, including in cases involving:

  • suspected fraud or unauthorized activity;
  • incorrect pricing or product information;
  • stock issues;
  • operational or fulfillment problems;
  • breach of these Terms of Sale.

If we cancel an order after payment, we will issue an appropriate refund.

6. PRICES

 

All prices shown on the website are displayed in the currency shown at checkout.

Unless otherwise stated, prices displayed on the website are the prices applicable at the time the order is placed.

We reserve the right to change prices at any time before an order is submitted.

The price payable is the one confirmed at checkout and in the order confirmation.

If a pricing error occurs and a product is listed at an obviously incorrect price, we reserve the right to cancel the order and refund any payment made, to the extent permitted by law.

7. PAYMENT

 

Payment must be made in full at the time of purchase through the payment methods made available at checkout.

Payment processing may be handled by third-party providers, including Shop Pay and other authorized payment partners.

By submitting payment information, you represent that:

  • you are authorized to use the chosen payment method;
  • the payment information provided is accurate and complete;
  • the transaction is lawful and authorized.

If payment is declined, reversed, flagged, or cannot be completed, we may refuse or cancel the order.

8. SHIPPING AND DELIVERY

 

We currently sell to customers in the United Kingdom.

Orders are typically processed within 1 to 2 business days, and estimated delivery time to the UK is generally 5 to 8 business days after dispatch.

Delivery times are estimates only unless expressly stated otherwise.

We are responsible for the proper performance of the sales contract, including delivery, subject to applicable law. If an order cannot be shipped within the stated or implied timeframe, customers may have rights to updates, cancellation, or refund depending on the applicable law. U.S. federal rules also require sellers to have a reasonable basis for stated shipping times and to obtain consent to delay or refund unshipped orders where required.

For full delivery details, please refer to our Shipping Policy.

9. TRANSFER OF RISK

 

Risk in the products passes to the customer upon delivery to the address provided at checkout, subject to any mandatory legal rights that may apply.

Nothing in this section affects your statutory rights in the event of non-delivery, damage during delivery, or delivery of incorrect goods.

10. RIGHT TO CANCEL / WITHDRAWAL

 

If you are a consumer and applicable law gives you a right to cancel a distance purchase, you may exercise that right within the legally applicable period.

For customers in France, the European Union, and the United Kingdom, this generally means you may cancel an eligible order within 14 days from the day you or a person designated by you receives the goods, without giving any reason, subject to applicable exceptions. If the trader fails to provide the required cancellation information, UK guidance states that the cancellation period can be extended.

To exercise your cancellation right, please contact us at:

support@bystudiovelora.com

You may use a clear written statement, for example:

I hereby give notice that I cancel my contract of sale for the following order:
Order number:
Customer name:
Customer address:
Date ordered:
Date received:
Item(s) concerned:
Date:

If your cancellation is valid, you must return the goods in accordance with our instructions and applicable law.

11. EXCEPTIONS TO CANCELLATION / NON-RETURNABLE ITEMS

 

To the extent permitted by applicable law, certain goods may not be eligible for cancellation or return once opened, unsealed, or used, including sealed items supplied for hygiene or health-protection reasons.

Accordingly, we may refuse a change-of-mind return for sealed items that have been opened, unsealed, used, or are no longer in resaleable condition, except where the item is faulty, damaged, or not as described.

This does not affect any mandatory consumer rights you may have.

12. RETURNS AND REFUNDS

 

Our return and refund rules are set out in our Return & Refund Policy, which forms part of these Terms of Sale.

In summary:

  • eligible change-of-mind returns must be requested within the applicable legal or stated period;
  • customers are generally responsible for return shipping costs unless otherwise required by law;
  • original shipping charges may be non-refundable except where required by law;
  • refunds will be made to the original payment method unless otherwise agreed.

For UK online sales, official guidance states that customers who cancel within the legal period must generally be offered a refund and then have another 14 days to send the goods back.

Where allowed by law, we may withhold the refund until we receive the returned goods or receive proof that they have been sent back.

13. FAULTY, DAMAGED, OR INCORRECT GOODS

 

If a product is faulty, damaged, incorrect, or not as described, please contact us at support@bystudiovelora.com within a reasonable time.

Please include:

  • your order number;
  • a description of the issue;
  • clear photos where relevant.

Where required by applicable law, we will provide an appropriate remedy, which may include:

  • replacement;
  • repair where relevant;
  • refund;
  • partial refund;
  • another suitable resolution.

Nothing in these Terms of Sale limits your statutory rights relating to faulty goods, non-conforming goods, or goods not delivered as agreed.

14. CUSTOMER RESPONSIBILITIES

 

You agree to:

  • provide accurate billing and delivery information;
  • monitor your order confirmation and tracking updates;
  • inspect the products upon delivery;
  • follow any product use, care, or application instructions provided with the product or on the website.

We are not responsible for issues caused by incorrect information provided by the customer, misuse of the product, or failure to follow care or application guidance.

15. PROMOTIONS, DISCOUNTS, AND CODES

 

From time to time, we may offer:

  • discount codes;
  • introductory offers;
  • shipping promotions;
  • limited-time promotions.

Unless otherwise stated:

  • promotions cannot be combined;
  • only one code may be used per order;
  • promotions are valid only during the stated period;
  • we reserve the right to withdraw or amend a promotion where reasonably necessary.

If a promotional code is applied in breach of its conditions, we may refuse or cancel the related discount or order, to the extent permitted by law.

16. LIABILITY

 

We are responsible for the proper performance of the contract, subject to applicable law.

However, to the fullest extent permitted by law, we will not be liable for losses that are:

  • not foreseeable;
  • caused by the customer’s own actions or omissions;
  • caused by incorrect address details supplied by the customer;
  • due to events beyond our reasonable control, including force majeure events.

Nothing in these Terms of Sale excludes or limits liability where such exclusion or limitation would be unlawful, including liability relating to fraud, death or personal injury caused by negligence where applicable, or violation of mandatory consumer rights.

17. FORCE MAJEURE

 

We will not be responsible for delay or failure to perform our obligations where such delay or failure results from events beyond our reasonable control, including:

  • natural disasters;
  • carrier disruption;
  • customs or border disruption;
  • labor disputes;
  • cyber incidents;
  • governmental action;
  • epidemic or pandemic-related disruption;
  • other force majeure events.

Where such an event affects your order, we will take reasonable steps to inform you and, where required by law, offer an appropriate remedy.

18. CONSUMER MEDIATION – FRANCE

 

If you are a consumer and you have first contacted us in writing regarding a dispute but no amicable solution has been reached, you may be entitled to refer the matter to a consumer mediator.

French official guidance states that the contact details of the mediator applicable to the trader must appear on the seller’s website and in the terms and conditions.

19. GOVERNING LAW

 

These Terms of Sale are governed by the laws of France, unless mandatory consumer protection laws in your country or state of residence provide otherwise.

If you are a consumer, you may also benefit from mandatory legal protections under the laws of your place of residence.

20. SEVERABILITY

 

If any provision of these Terms of Sale is found to be unlawful, invalid, or unenforceable, that provision shall be enforced to the maximum extent permitted by law, and the remainder shall remain in full force and effect.

21. CHANGES TO THESE TERMS OF SALE

 

We may update these Terms of Sale from time to time for legal, operational, or commercial reasons.

When we do, we will revise the "Last updated" date at the top of this page.

The version in force at the time of your order will apply to that order, unless mandatory law requires otherwise.

22. CONTACT

 

If you have any questions regarding these Terms of Sale, please contact us at:

Studio Velora
Operated by Verseux Titouan, trading as 27 Agency
23 rue des tournesols
31170 Tournefeuille
France

Email: support@bystudiovelora.com
Website: bystudiovelora.com